Crown Towers Melbourne, 8 Whiteman Street, Southbank Melbourne, VIC, crownhotels.com.au/crown-towers-melbourne
Forget the white gloves. The best service in Australian hotels is unpretentious but intuitive - we love staff who seem to know what we desire even before we've thought of it ourselves. Service is the critical ingredient of a hotel stay but, sometimes, even the top hotels can get it wrong. Which is why it's so important to applaud those who get it right.
Stay tuned as we announce the finalists in all categories in the lead up to our 2016 Australian Hotel Guide Awards on 25 May. Our 2016 Australian Hotel Guide will be on sale on 26 May.
See our other finalists: